General Conditions

You and Your Body

Phone: +31(0) 6 83 88 95 71

Visiting Address: Jud. Smitsstraat 25, 5554 TA Valkenswaard

Chamber of Commerce Number: 69278423

VAT Number: 167865729B01

Website: www.jijenjelijf.nl

Email Address: info@jijenjelijf.nl

These General Terms and Conditions can be viewed and requested from You and Your Body and are available on the website mentioned above.

General:

All assignments and contracts are carried out under the following conditions, unless explicitly agreed otherwise and confirmed by You and Your Body.

  1. These general terms and conditions apply to all courses, services, products, and offers of You and Your Body. The terms and conditions are accessible to everyone and published on the website of You and Your Body. Upon request, we will send you a hard copy.
  2. By placing an order, you indicate that you agree with the delivery and payment conditions. You and Your Body reserves the right to change its delivery and/or payment terms after the term expires.
  3. Unless explicitly agreed otherwise in writing, the general or specific terms or conditions of third parties are not recognized by You and Your Body.
  4. You and Your Body guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.
    • Client: The baby undergoing the baby massage/carrying consultation. The parent/guardian attending a workshop/consultation either in a group setting or individually at the client’s home or at the practice location of You and Your Body.
    • Participant: The person participating in a workshop, course or consultation.
    • Customer: Any natural or legal person who has entered into an agreement or contract with You and Your Body or has made a verbal or written request to have massages performed or to participate in workshops, courses, or consultations for a fee.
    • Assignment: An agreement or contract between You and Your Body on the one hand and the customer on the other, whereby services are provided by You and Your Body for a fee paid by the customer. You and Your Body reserves the right to refuse an assignment.
    • Contract: A written agreement between You and Your Body and the customer for a specified period, in which services are provided by You and Your Body for a fee paid by the customer.

Offers:

  1. All offers are, unless explicitly agreed otherwise, without obligation.
  2. All prices provided by You and Your Body include VAT and are expressed in euros, unless otherwise stated.
  3. The prices in the offers apply exclusively to the services and products specified therein.

Agreement:

  1. These general terms and conditions apply to all, whether or not recorded in writing, offers, assignments, contracts, and confirmations of You and Your Body, insofar as these relate to the performance of massages, training, courses, presentations for clients, or any other form of consultation or service provision to clients.
  2. The rates stated in the offers apply exclusively to the services and/or products specified therein.
  3. If any reservations or changes are made in the acceptance of an offer compared to the original offer, the agreement will only be established once You and Your Body provides written confirmation that it agrees to the deviations from the offer.
  4. A group course assignment will only proceed if the minimum number of registrations as mentioned in the course is met, or if You and Your Body decides to proceed with fewer participants. In case of insufficient registrations, the course fee already paid by the client will be fully refunded within 30 calendar days, unless an alternative start date is agreed upon by both parties.

Payment:

  1. Payment must be made prior to the course and no later than 14 days after the invoice date, to the account number provided by You and Your Body.
  2. If you register within 14 days before the start of the course, the full course fee must be paid immediately, i.e., on the day of registration, unless otherwise agreed in writing between the client and You and Your Body.
  3. If paying in cash, the full amount must be settled before the first course day.
  4. Gift vouchers cannot be exchanged for cash and must be paid in full by bank transfer prior to use (i.e., before purchase). In the case of cash payment, the amount must be paid immediately, unless explicitly agreed otherwise.

Services:

  1. The services provided by You and Your Body include the services stated in the assignment. Unless agreed otherwise, these services will apply throughout the entire duration of the assignment.
  2. Treatments/courses/consultations are provided within the scheduled time for the treatment/course. This time includes changing the client and setting up materials.

Cancellation:

Cancellation of an assignment by the client can only be made in writing or by email to You and Your Body under the following conditions:

  1. The date on which the written cancellation/postponement is received by You and Your Body will be considered the cancellation date.
  2. Cancellation of a single treatment/course/consultation must be made by the client at least 24 hours before the scheduled start time of the appointment. If cancellation is not made or is too late, You and Your Body is entitled to charge 50% of the total amount of the relevant service(s).
  3. For course participation, the client may cancel free of charge within 24 hours of the scheduled appointment/agreement in the following cases:
    • In case of illness of parent or child
    • In case of emergencies (including: death, accident, or other force majeure). In all other cases, the client must contact You and Your Body. You and Your Body reserves the right to make the final decision in all cases, provided it is made reasonably.
  4. In all other cases, the following applies:
    • For cancellations up to 14 days before the course starts, the full course fee will be refunded.
    • For cancellations between 14 and 7 days before the course starts, 25% of the course fee is due; the remaining amount will be refunded.
    • For cancellations within 7 days before the course starts, 50% of the course fee is due; the remaining amount will be refunded.
  5. If the client is unable to attend or fails to show up, no refund of the course fee will be provided.
  6. If the client discontinues the course prematurely, no refund will be provided.
  7. If You and Your Body cancels part of the course, the client will be informed as soon as possible. A new appointment will be scheduled immediately. No compensation will be given for canceled appointments.
  8. If You and Your Body cancels the course before it has started, a new date(s) will be planned in consultation with the client, or the course fee already paid will be refunded within 30 calendar days. Any damages suffered by the client due to loss of income or otherwise will not be reimbursed by You and Your Body.

Rates:

  1. The offered and agreed services will be provided at the agreed rates. In the case of a contract, the rates are valid for that contract unless agreed otherwise.
  2. You and Your Body reserves the right to adjust the rates at any time without stating reasons. This does not apply to courses that have already been paid.
  3. You and Your Body is not required to notify clients in advance of rate increases for treatments, courses, workshops, or consultations.

Gift Voucher Terms:

  1. The fee for the gift voucher must be received in the bank account of You and Your Body within 14 working days. After receipt of payment, the gift voucher will be sent/issued by You and Your Body, or paid in full in cash when picked up.
  2. The gift voucher can only be redeemed for the service stated on it at You and Your Body.
  3. The gift voucher from You and Your Body is and remains the property of You and Your Body. It is therefore prohibited to resell the voucher to third parties or use it for commercial purposes in any way.
  4. The validity of a gift voucher is one full calendar year from the date of issue. For example, if the date of issue is January 1, 2015, the voucher is valid until January 1, 2016. This is because the client may no longer fall within the target audience after this period.
  5. The gift voucher cannot be exchanged for cash.

Liability:

  1. You and Your Body is not liable for failure to fulfill its obligations on time or in full as a result of shortcomings not attributable to You and Your Body.
  2. Participation is at your own risk. You and Your Body is not responsible for any injury to the client or any other person resulting from actions and/or exercises during or before/after the course/consultation/workshop.
  3. You and Your Body is never liable for indirect damage.
  4. If You and Your Body is liable for any damage, this liability is limited to the invoice value of the order.
  5. You and Your Body cannot be held liable for damage and/or injury resulting from withholding medical information such as physical and/or mental conditions, injuries, and/or medication use.
  6. The client agrees to the general terms and conditions upon receipt and/or signing of the assignment and payment within the agreed period, as stated in the assignment.
  7. You and Your Body is not liable for damage, loss, or theft of personal belongings.

Images and Specifications:

All images – photos, drawings, etc. – including data regarding weights, dimensions, colors, labels, etc. on the You and Your Body website are approximate, indicative only, and cannot be grounds for compensation or termination of the agreement.

Intellectual Property, Website Disclaimer, and Privacy:

  1. You and Your Body will treat all information relating to the client, the company, business operations, students, clients, and all other information obtained during the provision of services confidentially. This information will never be disclosed or sold to third parties without explicit written permission from the individual concerned.
  2. The client is personally responsible for providing important information regarding the health of themselves or their child before the start of a course, workshop, or consultation.
  3. All documents provided by You and Your Body, such as quotations, reports, advice, designs, drawings, etc., are intended solely for use by the client (or prospective client) and may not be duplicated, published, or disclosed to third parties without prior written permission from You and Your Body.
  4. You and Your Body also reserves the right to use the knowledge gained from the performance of the work for other purposes, provided that no confidential information is disclosed to third parties.
  5. If a visitor or (prospective) client visits the website of You and Your Body, personal data may be processed. You and Your Body guarantees and respects the privacy of website visitors, in accordance with the Personal Data Protection Act.
  6. You and Your Body may keep a record/dossier of the involved student or client.

General Terms and Conditions You and Your Body – September 2017